Business Name: Xtreme-Jax Cleaning Support Inc.
Location: Jacksonville, FL
Phone: (904) 469-0397
Email: xtreme.jax00@gmail.com
Effective Date: {{update when you publish}}

We respect your privacy. This policy explains what we collect, how we use it, and your choices.

• Contact details you provide (name, phone, email, address).
   
• Service details (property size, access notes, scheduling preferences).
   
• Payment info processed securely by our payment processor (we do not store full card numbers).
   
• Website data (cookies, analytics, device/browser info) to improve our site.
   

• To provide and schedule cleaning services.
   
• To send quotes, invoices, updates, and confirmations.
   
• To improve our services, website, and customer support.
   
• To comply with legal requirements and prevent fraud.
   

We don’t sell your personal information. We share only with:

• Service providers (e.g., payment processors, scheduling/CRM, email/SMS) under confidentiality.
   
• Legal authorities if required by law or to protect rights/safety.
   

• You can update or delete your info by emailing xtreme.jax00@gmail.com.
   
• You can opt out of non-essential emails/texts anytime.
   
• You can disable cookies in your browser (site features may be limited).
   

We use reasonable technical and organizational safeguards. We keep data only as long as needed for services, legal, tax, or business purposes.

Our services are not directed to children under 13.

We may update this policy. The “Effective Date” will reflect the latest version.

Questions? (904) 469-0397 or xtreme.jax00@gmail.com.

By booking with Xtreme-Jax Cleaning Support Inc., you agree to these terms.

We provide residential, deep, post-construction, Airbnb/turnover, office, and move-in/move-out cleaning per the scope in your quote/confirmation.

• Standard pricing is based on time, scope, condition, and/or square footage.
   
• Post-construction cleaning may be priced per sq. ft. ($0.35–$0.40) or flat.
   
• Heavily soiled areas, excessive clutter, pest issues, or hazardous conditions may require a revised quote or service refusal for safety.
   
• Sales tax/fees may apply.
   

If we miss something, let us know within 24 hours of service with photos; we’ll return to re-clean the missed areas as soon as possible. Refunds are not offered in lieu of re-clean.

Client must provide safe access (key, code, concierge) at the scheduled time. If our team cannot access the property or is turned away, a lockout fee applies (see Cancellation section).

For the safety of our team, we do not: move heavy appliances/furniture, clean biohazards, mold beyond minor surface areas, or handle infestations. We reserve the right to pause/stop service if conditions are unsafe.

We take care in your home/office. If accidental damage occurs, notify us within 24 hours with details/photos. We will repair or replace like-for-like up to our liability limits. Pre-existing damage, improper installation, unstable items, or normal wear are excluded.

We bring professional supplies and equipment. If you request we use your products/equipment, we’re not liable for related outcomes.

With your consent, we may take non-identifying before/after photos for quality control and training. We will never show personal/identifying items without permission.

Please secure pets for their safety and our team’s. We are not responsible for pets escaping during entry/exit.

Payment is due at service completion unless otherwise agreed. We accept cashless payment methods (invoice link/card). Late balances may incur late fees and collection costs.

Our aggregate liability is limited to the amount paid for the relevant service.

• Reschedule: Free with 24+ hours notice (subject to availability).
   
• Cancel: Free with 24+ hours notice.
   
• Late Cancel / Reschedule (<24h): Fee of $50 or 25% of the booking, whichever is greater.
   
• Same-Day Cancel / Lockout / No-Show: Fee of $75 or 50% of the booking, whichever is greater.
   
• If we arrive and cannot work due to access, utilities off, construction still active, or unsafe conditions, Same-Day/Lockout fee applies.
   

• Scope: Includes inside cabinets/drawers and appliances (standard). Add-ons (inside oven/fridge, walls, blinds, inside windows, garages) may be quoted separately.
   
• Condition: Heavy debris, paint/adhesive removal, or contractor punch-list tasks are additional.
   
• Utilities: Water and power must be on.
   
• Empty Spaces: Best results when the space is vacant; furnished/occupied moves may require more time.
   

• Checklist & Linen: We follow your checklist and use your linens/stock unless otherwise arranged.
   
• Damage/Claims: We can document with photos upon request.
   
• Same-Day Turns: Require confirmed access windows and stocked supplies.
   

• Schedules: After-hours or early-morning options to minimize disruption.
   
• Secure Areas: We follow your site rules and badge/key protocols.
   
• Supplies: Restroom/consumable restocking can be added to your plan.
   

Service is time-and-labor based. Our Satisfaction Re-Clean is the primary remedy. Refunds are considered case-by-case for services not rendered due to our fault.

Questions about these policies or your booking?
Xtreme-Jax Cleaning Support Inc.
📞 (904) 469-0397
📧 xtreme.jax00@gmail.com